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Secured screen recording for your team

Snags helps teams like yours solve bugs on any platform in record-breaking time.

Trusted by companies just like yours

See the issues your users are experiencing

With a simple click, your users can show you the issues they’re facing. No downloads or installs required.

  • Windows 7, 8, 10
  • Linux
  • Mac
  • Google Chrome
  • Microsoft Edge
  • Firefox
How it works
 See the issues your users are experiencing

Solve issues faster by getting the full picture

Snags gives you all the device details that your tech team will need to be able to understand and fix bugs quickly. You can also integrate Snags with your favourite apps.

  • Browser name
  • Browser version
  • Computer OS
  • Screen size
  • + tonnes more!
View integrations
 Solve issues faster by getting the full picture.

Delegate, prioritise and succeed with your team

Work together with your team to keep users happy by resolving bugs more efficently than ever before.

  • Add unlimited agents
  • Prioritise tickets
  • Collaborate on tickets
  • Add integrations
All features
 Delegate, prioritise and succeed with your team

Relied on by teams like yours around the globe

There are one thousand and one ways to use Snags. Regardless of what your company does, we can help your teams.

Snags for Education
Snags lets students & teachers raise technical issues from home with the click of a button.
Learn more
Snags for Product
Receive app and website feedback from people who matter most - your customers.
Learn more
Snags for IT Departments
Snags lets teams like yours solve internal issues without the headache.
Learn more
Snags for QA Teams
Snags lets first line support staff communicate with QA teams much faster.
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Snags for Agencies
Snags lets clients & QA teams raise technical issues in seconds.
Learn more
Snags for Customer Support
Snags lets teams like yours solve bugs on any platform in record-breaking time.
Learn more

Our customers love what we do - and so will you

We're now working seamlessly together!
Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead
Our students are no longer struggling in silence
Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher
Heavily relied on by our QA team
Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead

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