Secured screen recording for your team

Snags helps teams like yours solve bugs on any platform in record-breaking time.

Start your 14 day free trial

Trusted by companies just like yours

See the issues your users are experiencing

With a simple click, your users can show you the issues they’re facing. No downloads or installs required.

Windows 7, 8, 10
Linux
Mac
Google Chrome
Microsoft Edge
Firefox

How it works

See the issues your users are experiencing

Solve issues faster by getting the full picture

Snags gives you all the device details that your tech team will need to be able to understand and fix bugs quickly. You can also integrate Snags with your favourite apps.

Browser name
Browser version
Computer OS
Screen size
+ tonnes more!

View integrations

Solve issues faster by getting the full picture.

Delegate, prioritise and succeed with your team

Work together with your team to keep users happy by resolving bugs more efficently than ever before.

Add unlimited agents
Prioritise tickets
Collaborate on tickets
Add integrations

All features

Delegate, prioritise and succeed with your team

Relied on by teams like yours around the globe

There are one thousand and one ways to use Snags. Regardless of what your company does, we can help your teams.

Snags for Education

Snags lets students & teachers raise technical issues from home with the click of a button.

Learn more

Snags for Product

Receive app and website feedback from people who matter most - your customers.

Learn more

Snags for IT Departments

Snags lets teams like yours solve internal issues without the headache.

Learn more

Snags for QA Teams

Snags lets first line support staff communicate with QA teams much faster.

Learn more

Snags for Agencies

Snags lets clients & QA teams raise technical issues in seconds.

Learn more

Snags for Customer Support

Snags lets teams like yours solve bugs on any platform in record-breaking time.

Learn more

Our customers love what we do - and so will you

We're now working seamlessly together!

Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead

Our students are no longer struggling in silence

Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher

Heavily relied on by our QA team

Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead

From the Snags Archives

3 Tips to Help Your Support Team Provide Efficient Customer Service Through COVID-19

Read about how Snags is being used in the Education industury.