Want to see how Snags looks for your customers? Request a demo ✨

Simple, fair pricing

Lean pricing that works for teams of all sizes.

Bill Monthly Bill Anually
Perfect for a company still finding their feet.
Included in Startup
  • 50 Videos a Month
  • Agent Analytics
  • 5 Stored FAQ Videos
  • Whitelabeled
  • Custom Domain
Choose Startup
For a well-established company with a large support team.
Included in Enterprise
  • 1,000 Videos a Month
  • Agent Analytics
  • 20 Stored FAQ Videos
  • Whitelabeled
  • Custom Domain
Choose Enterprise
Need something custom to meet your needs? We've got you covered.
Let's chat

Featurs included in every single plan.

There are one thousand and one ways to use Snags. Regardless of what your company does, we integrate seamlessly.

Invite your team
Collaborate with your team members - all in one place
Agent analytics
Track the stats to keep on top of your KPIs
Secured screen recording
Generate and send screen share links to your customers
Password protection
Added security for your screen share links
Ticket flagging
Flag and organise your tickets in order of priority
Ticket comments & tagging
Create more robust tickets by adding comments and tags
Ticket activity
Check when people view, comment on or upload a video to your ticket
Assign tickets to agents
Manage workload by giving tickets to the right agents
Automatic info deletion
To help you avoid any data privacy issues
Easy-to-use dashboard
Manage all of your tickets in an intuitive dashboard
Custom domain names
Keep your domain name in your Snags URL
SSL's for domain names
Because security is important to us
Whitelabeled share links
Swap out all Snags branding for your own to make your customers feel at home
Match your branding colour
Personalise your dashboard with your company colours
Slack & email notifications
Added integrations to get updates within your workspace
No downloads or installs
Customers can upload videos with ease
Customer device information
More information to help you to get to the root of the problem
Permission to keep videos
Ask customers to keep their videos for future debugging purposes

Common Questions

Questions we're asked all the time, that'll save you the hassle.

Will I be billed immediatley?

You won’t be billed during your 14 day trial, onces that’s up, your billing cycle will start.

Are my payment details secured?

No payment information is saved on our servers. It’s securely handled through our payment proccessor (Stripe).

How many of my colleagues can I invite?

Unlimited. We don’t do pay per seat, the more teams you can collaborate with, the better.

Are all customer details really deleted after 30 days?

Yes. All customer details are compeletly wiped from our servers in 30 days from upload, or if you choose to manually do it sooner.

I need more tickets, what do I do?

It’s simple to upgrade to a plan with higher video volume. You’re video credit will update instantly.

I have more questions, who can I speak to?

We’re always here to have any other questions you may have. Feel free to email us at help@snags.com.

Our customers love what we do - and so will you

We're now working seamlessly together!
Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead
Our students are no longer struggling in silence
Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher
Heavily relied on by our QA team
Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead