Snags lets teams like yours solve bugs on any platform in record-breaking time.
Raising a technical problem on an app or website often means back-and-forth emails for half a day until resolution. Customers may explain issues in ways that are difficult to understand right away for support agents, who in turn may not have the technical vocabulary to illustrate the problem to their tech team in one message.
With Snags, endless email threads between customers and support agents are a thing of the past. So are calls between support agents and tech teams to explain the issue. All of this can be condensed into one 60-second video.
That’s a lot of time saved.
Studies show that 97% of customers are put off of buying from a brand if their first experience is negative, whilst happy customers spend an average of 140% more.
