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Snags for Customer Support

Snags lets teams like yours solve bugs on any platform in record-breaking time.

Trusted by companies just like yours

Make customers happy by helping them faster

Raising a technical problem on an app or website often means back-and-forth emails for half a day until resolution. Customers may explain issues in ways that are difficult to understand right away for support agents, who in turn may not have the technical vocabulary to illustrate the problem to their tech team in one message.

With Snags, endless email threads between customers and support agents are a thing of the past. So are calls between support agents and tech teams to explain the issue. All of this can be condensed into one 60-second video.

That’s a lot of time saved.

Don’t keep your customers waiting

Studies show that 97% of customers are put off of buying from a brand if their first experience is negative, whilst happy customers spend an average of 140% more.

  • Add unlimited agents
  • Invite and collaborate with your team
  • Assign tickets to agents
  • Track agent analytics

Our customers love what we do - and so will you

We're now working seamlessly together!
Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead
Our students are no longer struggling in silence
Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher
Heavily relied on by our QA team
Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead

Relied on by teams like yours around the globe

There are one thousand and one ways to use Snags. Regardless of what your company does, we can help your teams.

Snags for Education
Snags lets students & teachers raise technical issues from home with the click of a button.
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Snags for Product
Receive app and website feedback from people who matter most - your customers.
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Snags for IT Departments
Snags lets teams like yours solve internal issues without the headache.
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Snags for QA Teams
Snags lets first line support staff communicate with QA teams much faster.
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Snags for Agencies
Snags lets clients & QA teams raise technical issues in seconds.
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Snags for Customer Support
Snags lets teams like yours solve bugs on any platform in record-breaking time.
Learn more