Snags for Customer Support

Snags lets teams like yours solve bugs on any platform in record-breaking time.

Trusted by companies just like yours

Make customers happy by helping them faster

Raising a technical problem on an app or website often means back-and-forth emails for half a day until resolution. Customers may explain issues in ways that are difficult to understand right away for support agents, who in turn may not have the technical vocabulary to illustrate the problem to their tech team in one message.

With Snags, endless email threads between customers and support agents are a thing of the past. So are calls between support agents and tech teams to explain the issue. All of this can be condensed into one 60-second video.

That’s a lot of time saved.

Don’t keep your customers waiting

Studies show that 97% of customers are put off of buying from a brand if their first experience is negative, whilst happy customers spend an average of 140% more.

Add unlimited agents
Invite and collaborate with your team
Assign tickets to agents
Track agent analytics

Our customers love what we do - and so will you

We're now working seamlessly together!

Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead

Our students are no longer struggling in silence

Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher

Heavily relied on by our QA team

Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead