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Snags for IT Departments

Snags lets teams like yours solve internal issues without the headache.

Trusted by companies just like yours

See technical issues faster

Working remotely, you can’t walk over to someone’s desk to take a look at what went wrong. Jumping on a call or remotely controlling a colleagues computer are good workarounds but they don’t save enough time.

By using Snags, staff can record and send footage of their problems within 60 seconds. It takes time to fix technical issues with internal software, but understanding the error doesn’t need to.

Integrate Snags with your favourite apps in seconds

If you’re already set up with Asana, Jira or Trello, you can integrate Snags into your existing workspace. You’ll also still have access to a personalised Snags dashboard if and when you need it.

  • +1,500 available app integrations
  • Flag and prioritise important tickets
  • View ticket activity
  • Add comments to tickets for your colleagues

Our customers love what we do - and so will you

We're now working seamlessly together!
Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead
Our students are no longer struggling in silence
Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher
Heavily relied on by our QA team
Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead

Relied on by teams like yours around the globe

There are one thousand and one ways to use Snags. Regardless of what your company does, we can help your teams.

Snags for Education
Snags lets students & teachers raise technical issues from home with the click of a button.
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Snags for Product
Receive app and website feedback from people who matter most - your customers.
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Snags for IT Departments
Snags lets teams like yours solve internal issues without the headache.
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Snags for QA Teams
Snags lets first line support staff communicate with QA teams much faster.
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Snags for Agencies
Snags lets clients & QA teams raise technical issues in seconds.
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Snags for Customer Support
Snags lets teams like yours solve bugs on any platform in record-breaking time.
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