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Snags for Product

Receive app and website feedback from people who matter most - your customers.

Trusted by companies just like yours

Make giving feedback easy

Collecting user feedback is important to ensure you have a product that your community want. It’s important to create user feedback surveys and conduct usabilty tests, but asking your users what they think only when you get the chance to do it could prevent you from receiving some valuable input.

With Snags, users can submit visual feedback whenever they want. By leaving a screen share link on your app or website, customers can record and send feedback whenever it comes to mind.

Unlimited customer feedback with Snags Pool

Collect, organise and label visual customer feedback all in one place.

  • Add tags, comments and priority flags to customer feedback videos
  • No need for users to download or install anything
  • Integrate with Slack to receive notifications when you get new videos
  • Whitelabel your share link so customers feel at home

Our customers love what we do - and so will you

We're now working seamlessly together!
Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead
Our students are no longer struggling in silence
Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher
Heavily relied on by our QA team
Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead

Relied on by teams like yours around the globe

There are one thousand and one ways to use Snags. Regardless of what your company does, we can help your teams.

Snags for Education
Snags lets students & teachers raise technical issues from home with the click of a button.
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Snags for Product
Receive app and website feedback from people who matter most - your customers.
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Snags for IT Departments
Snags lets teams like yours solve internal issues without the headache.
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Snags for QA Teams
Snags lets first line support staff communicate with QA teams much faster.
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Snags for Agencies
Snags lets clients & QA teams raise technical issues in seconds.
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Snags for Customer Support
Snags lets teams like yours solve bugs on any platform in record-breaking time.
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