Snags for QA Teams

Snags lets first line support staff communicate with QA teams much faster.

Trusted by companies just like yours

Stop wasting hours trying to replicate bugs

Ambiguous support tickets make it harder for you to do your job. Not only do you need to fix the issue but in many cases, replicate it.

Snags brings clarity to support tickets by giving you a video of the exact problem, along with critical device information to support the debugging process.

Delegate, prioritise and succeed with your team

Get everything you need in 60 seconds

Give yourself more time to do what you need to do by eliminating hours wasted on things you don’t.

Full device information with videos
Unlimited team invites so you can all work in one space
Upload multiple videos to one ticket with Snags Pool
Integrate with 1,500+ apps to use Snags within your workspaces

Our customers love what we do - and so will you

We're now working seamlessly together!

Using Snags lets our Support and Tech teams to work together in harmony, helping us resolve issues faster than ever before.

Andrea - Support Lead

Our students are no longer struggling in silence

Sometimes it's hard to explain an issue, especially for younger children, but Snags lets us all illustrate issues to the IT team in seconds.

Rob - Teacher

Heavily relied on by our QA team

Every new release now goes through Snags. We're recording issues and using Zapier to send bugs to our developers on Jira!

Miles - QA Lead