Snags lets first line support staff communicate with QA teams much faster.
Ambiguous support tickets make it harder for you to do your job. Not only do you need to fix the issue but in many cases, replicate it.
Snags brings clarity to support tickets by giving you a video of the exact problem, along with critical device information to support the debugging process.
Give yourself more time to do what you need to do by eliminating hours wasted on things you don’t.